Simplified + Straightforward

How it works

Before you book your first cleaning with us, we’ll need to cover the basics, filling you in on all the important details of how we work and what to expect.

Ready to get started? Let’s dive in.

Step 1: What are you looking for?

The first step is to identify the type of service you’re looking to purchase. For more information, click here to be taken to the services page and select from one of the following options.

For commercial cleaning, please contact us directly at 236-509-6398.

Step 2: Submit a service request

Enter the required information, and we will be in touch shortly to discuss further details on pricing. Please note that our prices are determined by square footage, type of service chosen, number of bathrooms, and the overall property condition.

Short-term Rental

Move In/Out

Deep Clean

Commercial

Step 3: Confirm details and book your cleaning

Once the quote is approved, we will schedule your cleaning service. Notification reminders will be sent to you in advance.

Please note: to secure your booking an $80 deposit fee is required.

Book now

Step 4: Complete payment and enjoy the clean, healthy environment

After the service is completed, submit the final payment, and you’re all done!

 FAQs

Getting started

  • Next Guest Cleaning is licensed to operate in Vancouver, Richmond, Burnaby, New Westminster, Surrey, and Delta.

  • Quality, communication, and delivery. Here at Next Guest Cleaning, we adhere to strict standards in order to deliver the best cleaning experience for our clients. We are committed to transparent pricing and open communication so that our clients know exactly what to expect.

    Moreover, we understand that cleaning can be an intimate experience, which is why we take the necessary steps to ensure our cleaning professionals are reliable and trustworthy through our intensive screening process. Still have questions? Feel free to reach out. Our support team is always here to help.

  • Yes, the products we use are eco-friendly and non-toxic.

  • All cleaners are equipped with the necessary cleaning equipment and products to perform each service.

  • No, you don't need to be present when we clean, but we will need instructions on how to gain entry. Most clients provide a key, garage code, or a lockbox.

 FAQs

The booking

  • We offer cancellations made at least 48 hours in advance of the scheduled cleaning. Failure to do so will result in an $80 cleaning fee.

  • Next Guest offers a limited quality guarantee. If the Client reasonably believes that the Cleaning Services provided by Next Guest were not completed to a professional standard, Next Guest will, at no additional cost, provide the Client with a one-time re-cleaning of the specific area of concern at on a date and time agreeable to Next Guest (the “Recleaning”).

    The Quality Guarantee only applies if the Client communicates their concern to Next Guest within 24-hours after the service is complete.

    Next Guest will not provide more than one Recleaning with respect to the Client or with respect to the Property.

 FAQs

Safety + security

  • Yes. All cleaners are bonded and insured.

  • Yes. All cleaners must pass a background check, including our multi-step interview process before joining our team.

  • When processing certain information, such as payment information, with affiliated banking institutions or payment processors, we encrypt the transaction using Secure Socket Layer (SSL) encryption technology in order to prevent your Personal Data from being stolen or intercepted. Additionally, your credit card information is never stored on our servers.

 FAQs

Payment

  • We currently accept credit cards, direct deposits, and e-transfers. Please note we do require a credit card to be on file at the time of booking.

  • A deposit is required to secure your booking. This is done through the Client Hub (an email will be sent to you). The final amount owing is due once the service is complete.

Services we do not offer

The following is a list of items we do not include in our services primarily due to safety concerns. If you have any questions about whether we can clean a specific item or area, please reach out to our support team, and we'll be happy to help answer your questions.

We do not clean…

Mold

Animal waste, insects, or rodents

Bodily waste/fluids

Inside machinery (i.e., dishwashers, washing machines, and dryers)

Areas that cannot be reached using a step stool or extension pole

Outdoor areas

We do not move and remove…

Furniture

Appliances

Artwork

Heavy items

We do not wet wipe…

Artwork

Light bulbs